Assignment: Efficiency To Effectiveness
Assignment: Efficiency To Effectiveness
Managing and Using Information Systems:
A Strategic Approach – Sixth Edition
Keri Pearlson, Carol Saunders, and Dennis Galletta
© Copyright 2016 John Wiley & Sons, Inc.
Chapter 8 The Business of IT
The Horner/Alcoa Story
• High-performing tech worker—almost dismissed as CIO
• What were the issues? • What did they expect from him? • What did he deliver at first? • What change did he make to become more
valuable to Alcoa?
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The Alcoa lesson: Business Demands
• IT offerings need to be aligned with business demands
• IT complexities should be translated to business needs
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Merlyn’s Business-IT Maturity Model
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What a Manager Can Expect From the IT Organization
A manager typically can expect some level of support in 14 core activities (Figure 8.2) – levels in parentheses
1. Developing and maintaining IS (1)
2. Managing supplier relationships (1)
3. Managing data, information, and knowledge (1, 2)
4. Managing Internet and network services (1, 2)
5. Managing human resources (1)
6. Operating the data center (1)
7. Providing general support (1)
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What a Manager Can Expect From the IT Organization (Cont.)
8. Planning for business discontinuities (1)
9. Innovating current processes (2)
10.Establishing architecture platforms and standards. (2)
11.Promoting enterprise security (2)
12.Anticipating new technologies (3)
13.Participating in setting and implementing strategic goals (3)
14.Integrating social IT (3)
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What The IT Organization Does Not Do
• Does not perform core business functions such as: • Selling • Manufacturing • Accounting.
• Does not set business strategy. • General managers must not delegate critical
technology decisions.
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Chief Information Officer (CIO) The Senior-Most IT Executive
• Responsible for technology vision
• Leads design, development, implementation, and
management of IT initiatives
• Is a business technology strategist or strategic
business leader
• Uses technology as the core tool in
• creating competitive advantage
• aligning business and IT strategies
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CIO’s Focus
• CIO’s focus has shifted:
• From efficiency to effectiveness in a constantly
changing/competitive marketplace
• Formerly: reported to the CFO. Now: reports to
the CEO.
• Shift over time towards helping executive team
formulate business strategy
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CTO, CPO, and Other Roles
• CIO Can’t have all skills—can’t know everything! • Other roles are important:
• CTO: Chief Technology Officer (tracks technologies) • CKO: Chief Knowledge Officer • CDO: Chief Data Officer • CAO: Chief Analytics Officer • CTO: Chief Telecommunications Officer • CNO: Chief Network Officer • CRO: Chief Resource Officer • CISO: Chief Information Security Officer • CPO: Chief Privacy Officer • CMO: Chief Mobility Officer • CSMO: Chief Social Media Officer
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You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.
Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.
Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.
The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.
