Assignment: Nursing and  Healthcare

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Assignment: Nursing and  Healthcare

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Assignment: Nursing and Healthcare

Assignment: Nursing and  Healthcare

Question Description
Danny Lee

RE: Discussion – Week 10

COLLAPSE

NURS 6021: Leadership in Nursing and Healthcare

Week 10 Discussion

Importance of Emotional Intelligence

We are beginning to see that the assembly line mentality of managerial orders is not conducive to quality of care in an ever-changing world. Emotional intelligent leaders are vital to a high level of job satisfaction and retention rates of staff in an organization (Trivella, Gerogiannis & Svarna, 2013). In the case of the given scenario, I believe it was wrong for the nurse’s manager to reprimand the nurse for spending time with a dying patient. Maybe the nurse was late on charting or failed to do other administrative tasks, but the nurse exemplified what it means to be a nurse: to be present and to care for the patient, to be utterly human. A nurse’s quality of care is not solely defined as how timely or accurate his chart is, it is ultimately defined by the level of empathy and compassion the nurse has towards his patients. I would rather take a nurse who has the respect and compassion to hold a dying patient’s hand, rather than a nurse who refuses to do so because he is worried about charting over being present for a patient; charting can be taught, compassion and human empathy seems to be an innate skill, often not easily taught.

Situation at Work

I highlighted charting because my previous manager was so focused on charting, to a point where charting is all he cared about. There were multiple incidences where the floor was so busy with high turnover rates, numerous rapid response team calls, patient transport, and numerous total care patients that nurses were drowning in work. During an incredibly busy shift, a nurse may chart what he or she can, then often back charts after the end of the shift. I understand the importance of charting, but I do not believe charting is what defines a nurse. Compassion, empathy, and patient advocacy (to list some few traits) are what defines a nurse.

Our manager, during the next morning rounds, had negative things to say about the previous shift. He highlighted the fact that the previous day shift nurses were behind on charting and missed important charting such as pain reassessment, timely admission charting, and boxing off treatments completed. He also mentioned that the 3rd floor (hospital level leadership) was seeing the late charting on our floor and that he was very disappointed with our lack of time management.

At this moment, he lacked the general factors of personality to observe the previous day through an emotionally intelligent lens (Van der Linden, Tsaousis & Petrides, 2012). He lacked the self-awareness and empathy, both critical to emotional intelligence (Mindtools, n.d.), to see the previous day through the lens of the floor nurses. He lacked emotional intelligence and therefore degraded the floor’s morale which directly affected the quality of care delivered to our patients.

From a Floor Nurse’s Perspective

I saw first hand the degradation of morale a leader can have on a unit. If I was the leader in that situation, I would have assessed the bigger picture. I would have asked the charge nurse how yesterday was and tried to understand that the shift was filled with a high turnover rate of little over 100%, multiple rapid response team calls, multiple nurses being off the floor to transport patients and that one of the CNAs left the floor early shift because of an illness. Knowing all the factors of the previous shift, I would have concluded that indeed it was a busy shift with high-stress levels and lack of adequate staffing.

During the next morning huddle, I would have praised the nurses for their excellent care and that I understood that the previous shift was a busy shift. I would have also thanked them for their work and to come to get me if they needed anything from me. I would have talked to 3rd-floor leadership and advocated for my staff, listing the high turnover rates, multiple rapid response team calls, numerous patient transportations, and having a team member down for the day. If the hospital leadership was to criticize the charting still, I would take the burden and criticism as a leader and would have continued to praise my staff. I would also highlight the importance of timely charting to my team, but that patient care always comes first. Lastly, I would have also made myself useful by doing the small things, such as: taking vitals, drawing labs, changing linens, and other tasks that would free up my nurses’ time, instead of just sitting in my office checking emails.

Summary

Emotional intelligent leaders affect the perceived job satisfaction and turnover rates of employees (Trivella, Gerogiannis & Svarna, 2013). The more emotionally intelligent a leader, the higher the job satisfaction and lower the turnover rates of staff (Trivella, Gerogiannis & Svarna, 2013). There is also a direct correlation between general personality of a leader with levels of emotional intelligence (Van der Linden, Tsaousis & Petrides, 2012). Emotional intelligence is an important skill a leader can develop by examining how one’s actions affect others and growing the empathy for and listening to the staff members every day (Mindtools, n.d.).

Assignment: Nursing and Healthcare

References

Mindtools. (n.d.). Emotional IntelligenceDeveloping Strong “People Skills”. Retrieved January 28, 2019, from https://www.mindtools.com/pages/article/newCDV_59….

Trivella, P., Gerogiannis, V., & Svarna, S. (2013). Exploring Workplace Implications of Emotional Intelligence (WLEIS) in Hospitals: Job Satisfaction and Turnover Intentions.Procedia–Social and Behavioral Sciences 73(27). 701–709.

Van der Linden, D., Tsaousis, I., & Petrides, K. V. (2012). Overlap between General Factors of Personality in the Big Five, Giant Three, and trait emotional intelligence.Personality and Individual Differences, 53(3), 175–179.

apa format discussion reply need 2 references. thank you.

You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.

Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.

Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.

The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.

ADDITIONAL INSTRUCTIONS FOR THE CLASS

Discussion Questions (DQ)

Initial responses to the DQ should address all components of the questions asked, include a minimum of one scholarly source, and be at least 250 words.
Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source.
One or two sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words.
I encourage you to incorporate the readings from the week (as applicable) into your responses.
Weekly Participation

Your initial responses to the mandatory DQ do not count toward participation and are graded separately.
In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies.
Participation posts do not require a scholarly source/citation (unless you cite someone else’s work).
Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.
APA Format and Writing Quality

Familiarize yourself with APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required).
Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation.
I highly recommend using the APA Publication Manual, 6th edition.
Use of Direct Quotes

I discourage overutilization of direct quotes in DQs and assignments at the Masters’ level and deduct points accordingly.
As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content.
It is best to paraphrase content and cite your source.
LopesWrite Policy

For assignments that need to be submitted to LopesWrite, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me.
Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes.
Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own?
Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for tips on improving your paper and SI score.
Late Policy

The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.
Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances.
If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.
I do not accept assignments that are two or more weeks late unless we have worked out an extension.
As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.
Communication

Communication is so very important. There are multiple ways to communicate with me:Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.
Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.

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