Case Management Interview

Purpose The purpose of this interview is to increase your knowledge on the roles and responsibilities of a case manager working closely with families. It will also give you a chance to connect to a resource in your community and learn about its services. Skills The purpose of this assignment is to help you practice the following skills that are essential to your success in this field: Demonstrate competencies and skills associated with effective case management Identify, access and coordinate community resources and services Develop advocacy skills for the promotion of empowerment and resilience Knowledge This assignment will also help you to become familiar with the following important content knowledge in this discipline: Knowledge about case management and the relationship between case management and family resource management Tasks This assignment consists of 2 components: An interview A reflection To complete the interview: During Module 2’s Discussion, you will work with your peers to brainstorm possible interview questions to use during your case manager interview. You should collect at least 15 questions from this exercise to use during your 30-45-minute interview. You will reach out to a case manager at a local social service agency and ask if they would be interested in participating in a 30-45-minute phone or Zoom interview with you so you can ask them about their experiences as a case manager. Email them the questions in advance—people tend to like that. You will complete your interview at an agreed upon time and date with your interviewee. After the interview, you will write up a 3-4-page summary of what they shared with you. Feel free to use direct quotes, but your paper should not be a transcript of the interview. NOTE: This is NOT an assignment that can be completed at the last minute. Sometimes it can take weeks to find someone willing to interview, especially during the current pandemic. Emailing a case manager telling them they must help you because it’s due tomorrow or emailing me during Week 10 or 11 saying you just started asking folks but no one is available, will not go over well. To complete the reflection: Once you have completed your interview, I’d like you to reflect on the experience by answering the following questions in 1-2 pages: Did you have any preconceived notions about case management or the case manager before starting the interview? How were they challenge or confirmed throughout this interview? Throughout this class? How did this overall experience make you feel about case management? What skills do you think you currently possess that would make you an effective case manager? What skills would you like to focus on building to become a more effective case manager? Any other thoughts or reflections on this experience? Submission Format You should submit a 4-6-page paper, double-spaced, in Arial 10-point font. Paper should be in proper APA 7th edition format. Interview questions should be in an Appendix at the end of the paper. Title page, reference page, and appendix do not count towards the final page count. THE ONLY THING IS I DIDNT DO THE INTERVIEW ): can you try bs this? QUESTIONS : Questions 1. What made you want to be a Case Manger? 2. What training/experiences have prepared you to be a successful case manager? 3. What are some of your strengths / What skills/qualities do you possess that benefited you as a case manager? 4. How long does a case usually last ? 5. How do you approach a new case? 6.How would you normally handle an upset client? 7. What is the most challenging thing about being a case manager?What actions did you take to make it better? 8.How do you work with clients who have different values and morals than yourself? How are altercations resolved is the clients are difficult to work with? 9.What are some things you have learned from the cases you’ve worked on? Do you incorporate them into new cases 10What would you change about your job? 11.What does a normal day look at your job?

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