Discuss: Fighting Crime and Terrorism

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Discuss: Fighting Crime and Terrorism

Discuss: Fighting Crime and Terrorism

The Merger of Airtran by Southwest Airlines: Will the Organizational Cultures Merge? 24

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Kay InTouch. Mymk.com allows IBCs to create instant online sites where customers can shop anytime directly with their personal IBC. Mary Kay InTouch streamlines the ordering process by automatically calculating discounts, detecting pro- motion eligibility, allowing the IBCs to access up‐to‐date product catalogs, and providing a faster way to transact business with the company. 23 a. How would the organizational strategy need to change to respond to Mary Kay ’ s new business strategy and information

system? b. What changes would you suggest Mary Kay, Inc. managers make in their management systems in order to realize the

intended benefits of the new systems? Specifically, what types of changes would you expect to make in the evaluation systems, the reward systems, and feedback systems?

23 Adapted from “ Mary Kay, Inc .,” Fortune (Microsoft supplement, November 8, 1999 ) . 24 An earlier version of this case was written by Parul Acharya. 25 “ What Has AirTran Done for Southwest Airlines ,” Forbes (December 11, 2014), http://www.forbes.com/sites/greatspeculations/2014/12/11/what‐has‐ airtran‐done‐for‐southwest‐airlines/ (accessed April 27, 2015) . 26 Charisse Jones , “ Southwest Scores Record Profit—Again ” USA Today (January 22, 2015 ), http://www.usatoday.com/story/money/2015/01/22/ southwest‐sees‐record‐profits‐in‐2014/22166225/ (accessed August 20, 2015). 27 www.airtran.com (accessed April 2011). 28 Southwest Airlines, http://www.southwest.com/html/about‐southwest/careers/culture.html (accessed January 27, 2012). 29 “ By Acquiring AirTran, Will Southwest Continue to Spread the LUV? ” [email protected] (October 13, 2010), http://knowledge.wharton.upenn. edu/article.cfm?articleid=2614 (accessed August 20, 2015) ; and B. Snyder , “ How the Southwest‐AirTran Merger Creates a Labor Problem ,” CBS Money (October 5, 2010 ), http://www.cbsnews.com/8301‐505123_162‐43642550/how‐the‐southwest‐airtran‐merger‐creates‐a‐labor‐problem/ (accessed April 12, 2012) .

The Federal Bureau of Investigation of the U.S. government, the FBI, was forced to scrap its $170 million virtual case fi le (VCF) management system. Offi cial reports blamed numerous delays, cost overruns, and incompatible software. But a deep- er examination of the cause of this failure uncovered issues of control, culture, and incompatible organizational systems.

Among its many duties, the FBI is charged with the responsibility to fi ght crime and terrorism. To do so requires a large number of agents located within the United States and around the world. That means agents must be able to share information among themselves within the bureau and with other federal, state, and local law enforcement agencies. But sharing information has never been standard operating procedure for this agency. According to one source, “agents are accus- tomed to holding information close to their bulletproof vests and scorn the idea of sharing information.” This turned out to be a real problem in an investigation of DarkMarket, an Internet forum that connected buyers and sellers so that they could exchange stolen information such as bank details and credit card numbers. When both the FBI and Secret Service agents were investigating each other as criminals, it took their British colleagues, who knew the secrets of both agencies, to avert a crisis.


You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.

Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.

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