Discussion: Computer Company Dell
Discussion: Computer Company Dell
count on the company’s information network for help. He asked his customer for 24 hours to research the answer. He then sent an e‐mail to everyone in the company asking the questions posed by the customer. The next morning, he had several responses from others around the company. He went to his client with the answers and closed the deal. What is interesting about this example is that others around the world treated the “new guy” as a colleague even though they did not know him personally. He was also able to collaborate with them instantaneously. It was standard procedure, not panic time, because of the culture of collaboration in this company. With increased use of social networks and other social tools, instantaneous collaboration is commonplace.20
The Internet has greatly enhanced collaboration. Beyond sharing and conversing, teams can also use the Web to create something together. An example of this is Wikipedia on which individuals who do not know each other contribute to the information on a topic. At computer company Dell, a Web‐based site named IdeaStorm has been used since 2008 for idea generation, discussion, and prioritization between and among individuals in the Dell community, including staff, executives, customers, and potential customers. Recent statistics show that over 23,000 ideas have been submitted, over 747,000 votes for ideas have been recorded, and over 100,000 comments have been posted about the ideas suggested. Dell’s management has implemented over 500 of the ideas. Ideas can range from small incremental improvements such as adding a port to an existing product to large sweeping changes such as creating a new product line. Some ideas, such as how to change the retail experience or support activities, are process oriented. Some ideas are about education, the environment, and other topics related to Dell’s business. The company has since implemented an internal version of this system, Employee Storm, only open to internal staff. Employee Storm invites ideas on company benefits, innovations, ways to work better, and other company‐focused issues. Many other companies have implemented similar platforms, including IBM’s Think- Place, BestBuy’s BlueShirt Nation, and ESPN’s SportsNation.
You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.
Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.
Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.
The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.