How The Business World Operates
How The Business World Operates
Organizational effectiveness
Strategy
Organization Control
Culture
Performance measurement
and evaluation
Incentives and rewards
Values
Formal reporting
relationships Planning
Business processes
Decision rights
Data
Informal networks
People, Information, and
Technology
Execution
FIGURE 1.5 Managerial Levers model. Source: J. Cash, R. G. Eccles, N. Nohria, and R. L. Nolan, Building the Information Age Organization (Homewood, IL: Richard D. Irwin, 1994).
17 Hogue et al., Winning the 3‐Legged Race, 111.
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27Brief Overview of Information Systems Strategy
determine the company ’ s capabilities. An entire chapter is devoted to understanding key issues facing general man- agers concerning IT architecture, but for now a more basic framework is used to understand the decisions related to IS that an organization must make.
The purpose of the matrix in Figure 1.6 is to give the manager a high‐level view of the relation between the four IS infrastructure components and the other resource considerations that are keys to IS strategy. Infrastructure
FIGURE 1.6 IS strategy matrix.
What Who Where
Hardware The physical devices of the system System users and managers Physical location of devices (cloud, data center, etc.)
Software The programs, applications, and utilities
System users and managers The hardware it resides on and physical location of that hardware
Networking The way hardware is connected to other hardware, to the Internet, and to other outside networks
System users and managers; company that provides the service
Where the nodes, the wires, and other transport media are located
Data Bits of information stored in the system
Owners of data; data administrators
Where the information resides
Social Business Lens: Building a Social Business Strategy Some companies use social IT as point solutions for business opportunities, but others build a social business strategy that considers the application of social IT tools and capabilities to solve business opportunities holisti- cally. A social business strategy is a plan of how the fi rm will use social IT that is aligned with its organizational strat- egy and IS strategy. Social business strategy includes a vision of how the business would operate if it seamlessly and thoroughly incorporated social and collaborative capabilities throughout the business model. It answers the same type of questions of what, how, and who, as do many other business strategies.
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