Answer 2.What would be the cost for Atento of one productive hour of an agent in the Sao Bernardo do Campo center? a.How does turnover affect this unit cost? What would be the cost of a productive hour if Atento managed to reduce the turnover to half of its current level? b. How does absenteeism affect this unit cost? What would be the cost of a productive hour if Atento managed to reduce absenteeism to half of its current level?
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